Career Description

Job Title: Facilities Coordinator Revised: August 2019

Department: Fitness/Gym/Clinic

Reports To: COO

FLSA Status: Hourly

15-20 hours per week. Part-time

Summary: Perform Facilities Coordinator role in all aspects

Duties and Responsibilities include the following. Other duties may be assigned.

Exhibit stellar customer service and professionalism to both internal/external clients.

On Call 24/7 for emergency/urgent needs.

Identify and resolve maintenance needs throughout all of Rejuv including satellite location.

Maintain, update and plan for scheduled maintenance of systems either on own or outsourcing appropriate with approval from COO.

Inspect regularly facilities equipment and building in general all interior/exterior for quality, aesthetically pleasing, safety focus for patient, employees as well as this role utilizing all safety measures including safety goggles when necessary, appropriate ladder climbing techniques, etc.

Review, evaluate and prioritize requests for facilities.

Ability to communicate and manage computer programs such as Outlook/Email, Outlook/Calendar, Microsoft Word for documents and basic excel for tracking data.

Continuously active and hands-on with regular day-to-day upkeep.

Compliance with company policies, industry standards, legal requirements and maintaining quality control.

Report to GM/COO activities, budget, supplies and planned needs/projects.

Consistently operating with safety in mind as well as financially responsible.

Ability to regularly utilize Rejuv’s utility trailer, load/unload misc. product from storage facility as well as numerous errands to pick up items as it relates to the facility.

Read and respond to email messages professionally and timely.

Ensure cleanliness and tidiness for front lobby area and fitness gym area as needed, walking the area regularly to ensure comfort for clients.

Conform to complaint resolution process

Listen

Empathize

Apologize

Take note/assure a Supervisor will contact them

Email Supervisor with name/contact info/details

Supervisor to contact client and remedy/cc: HR

Attend and participate in meetings as requested, follow through/initiatives.

Respect authority and peers.

Takes breaks appropriately and with thorough communication. Breaks are to be encouraged, however business/staffing needs will prevail. Flexibility is necessary.

Using work time efficiently and responsibly. When an opportunity arises to take on additional tasks whether small or large timeframe, communicating with Operations Coordinator or Human Resources as initiatives are constant.

Create a Unity within the TEAM. Individual performance is necessary. TEAM performance is paramount.

Shine. Internal customers (co-workers) and patient interaction via in person, phone, email – display professionalism and positive demeanor consistently.

Other duties and special projects as assigned

Preferred Experience:

Ability to diagnose and technically repair fitness equipment

Safety Committee/Steering

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office suite.

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience and/or training and college education; or equivalent combination of education and experience will be considered.

Certificates and Licenses:

Current CPR and AED certificate – not currently enforced

Equipment:

General Office Equipment including computer/keyboard/mouse/fax/copier

Knowledge, Skills and Other Abilities:

Active listening skills

Social perceptiveness

Monitoring skills

Critical thinking skills

Service orientation

Time management

Judgment and decision making skills

Knowledge of learning strategies

Ability to document/record information

Communication skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds (non-applicable). Specific vision abilities required by this job include close vision. (computer usage).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be occasionally exposed to blood-borne pathogens.

The noise level in the work environment is usually average/moderate.

I am able to perform the above duties with or without an accommodation. If I need an accommodation in the future, I will make the request as soon as possible to my direct supervisor. My supervisor will advise me if a reasonable accommodation can be made. Any agreed upon accommodations will be documented on or attached to this job description and placed in the personnel file.

 

I have read and understand the requirements and qualifications of this job, including the physical demands, and am able to perform these functions.

 

Furthermore, I understand that my performance will be evaluated, in part, by the level of my ability to perform the above job duties. The duties listed in this job description are not all-inclusive and other duties may be assigned.

 

 

 

Employee Acceptance



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Human Resources



 Date