Information Technology Support Job Description
Job Title: Information Technology Support Revised: November 2021
Department: IT
Reports To: Information Technology Director
FLSA Status: Non-Exempt/Hourly Starting as Part-time 20-32 hrs per week working up to full time status.
Wage: $17.00 - $20.00
Summary:
Rejuv Medical is seeking an IT Support professional to join our team. The right candidate must have IT support experience with preference given to people with experience in a health care setting. They need to be adaptable, a quick learner, and detail oriented all the while maintaining a positive attitude. This individual must show dedication, dependability, efficiency and the ability to multi-task while exhibiting a team-work approach to every job.
The ideal candidate will be a technical college graduate or posses a 4 year degree in Information Technology or in the field of Computer Sciences. Two to four years related experience and/or a combination of education, training or experience. To perform this job successfully the individual should have knowledge of Microsoft Office 365, Office 365 management, Microsoft Active Directory, LAN technologies, Network security, and PC hardware.
Why Rejuv Medical?
Regardless of role, we at Rejuv Medical recognize that every member of our team is vital. You will be eligible for several benefits including the ability to utilize the gym and all the classes offered there. The IT support people who work at Rejuv Medical, help set the tone of the work day at our facility. Their positive attitude and attention to customer services will set the stage for a positive work experience.
Duties and Responsibilities and potential projects
Network
Review and report on Network VLAN setup.
Review and report on current aspects of Network security and risks.
Make recommendations for achieving higher Network performance.
Make recommendation for increasing current Network security.
Recommendation on Automated Failover switch to the secondary Internet circuit.
Software, Line of Business Applications and Hardware Support
Review and make modifications under IT management for the following items:
SharePoint – SharePoint sites, document libraries, lists, workflows, and Power Apps.
Take notes and create documentation for training staff.
eClinicalWorks – make recommendations on electronic health record use optimization.
Utilization of Office 365 and Azure Active Directory.
Configure, setup, and troubleshoot hardware and operating system issues.
Assist in taking helpdesk calls and problem resolution.
Other duties and special projects as assigned
Language Ability:
Ability to read, write and speak clearly with co-workers as well as customers. Ability to speak effectively before groups of customers or employees of organization.