JOB LEVEL
P30
EMPLOYEE ROLE
Individual Contributor

The Opportunity

Join the Document Cloud team as a Growth Specialist, where you'll play a pivotal role in accelerating customer success and driving expansion across Adobe’s Document Cloud ecosystem. This role is designed for a proactive, customer-obsessed sales professional who thrives on turning potential into performance.

You’ll be responsible for engaging existing customers who have purchased Acrobat, Acrobat Studio, Acrobat Sign, or Acrobat Services (collectively known as DCE), ensuring they quickly activate and derive measurable value from their investment.

In addition- you'll be responsible for generating and closing pipeline related to new emerging products that have yet to be released. The goal here is to help relay back product market fit feedback to product and our go-to-market teams.

Your mission: reduce churn risk, increase product adoption, and uncover expansion opportunities by guiding customers through onboarding, activation, and early usage milestones. Success in this role means transforming dormant accounts into thriving, referenceable customers.

Roles & Responsibilities

• Drive Utilization Across Large Enterprises Accelerate adoption of Acrobat, Acrobat Sign, Acrobat Studio, and Acrobat Services across complex enterprise environments. Ensure consistent usage across departments and business units to maximize value realization.
• Build and Strengthen Executive Relationships Cultivate strategic partnerships with senior stakeholders to align Document Cloud solutions with business priorities. Act as a trusted advisor to influence long-term customer vision and investment.
• Partner with Product & Engineering TeamsCollaborate cross-functionally to surface customer feedback, identify friction points, and co-develop solutions that unlock deeper product value and drive retention.
• Identify New Revenue Opportunities Analyze usage patterns and business needs to uncover expansion opportunities. Drive upsell and cross-sell motions that contribute directly to ARR growth. This role carries quota accountability tied to expansion and utilization outcomes.
• Collaborate with Account Executives on Strategic Accounts Work closely with the broader sales organization to support long-term account planning, renewal strategy, and executive alignment across top-tier customers.
• Hunt for New Contacts and Champions Proactively identify and engage new stakeholders within existing accounts - especially in decentralized or matrixed organizations - to expand influence, uncover new use cases, and mitigate risk from single-threaded relationships.
• Mitigate Churn Risk Through Activation & Value DeliveryEnsure customers are onboarded quickly and effectively post-purchase. Monitor health signals and intervene early to prevent disengagement or attrition.
• Champion Customer Success Metrics Track and report on activation rates, usage milestones, and expansion wins. Use data to inform strategy and continuously improve customer outcomes.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $100,100 -- $180,000 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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