ReleaseWire is a leading online newswire service and media management platform, designed for small to medium-sized businesses and nonprofit organizations, connecting marketers and communicators to journalists, editors, and online publishers around the world.
The primary purpose of the Content Editor position is to review client submitted content such as press releases, profiles and related multimedia, addressing common quality control issues and determining the quality of the submitted content. Content Editors will also provide front-line customer service.
Part-time positions are available in a variety of times at our West Allis, WI location.
Format customer submitted content to fit the company's editorial guidelines
Grading content according to the company's editorial guideline
Manage content schedules
Working with content submitters to correct major content issues
Rejecting submitted content that is not permissible based on the company's editorial guidelines
Provide front-line customer support using the company's online support tracking system, live chat system and email and telephone.
Perform other duties as assigned
EDUCATION AND EXPERIENCE
A successful candidate will:
Have strong writing and proofreading skills with the ability to edit user generated content.
Have good organizational and problem-solving skills
Be able to coordinate with other internal and external contacts
Be able to prioritize multiple activities
Be proficient with Windows based computer. Using email, web browser and word processing application in a multitasking environment is required.
Have experience in customer service with the ability to work directly with the public
Have an understanding of public relations, ReleaseWire will provide training as needed
Have an understanding of online marketing, ReleaseWire will provide training as needed