Customer Service Representative

Relentless FFL

Customer Service Representative

Boston, MA +8 locations
Full Time
Paid
  • Responsibilities

    Job Description

    We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth. Right now we are seeking representatives for Fort Worth and Dallas area. The role of a Benefits Underwriter/Customer Service Representative is to simply educate these clients who request information about the benefits that are available to them. RESPONSIBILITIES:

    • Handle customer inquiries
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions

    ​QUALIFICATIONS:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills

    Company Description

    Our mission at Family First Life is to make the families we protect and the families of our agents our number one priority. Trust and loyalty is not given it is earned, and all of us at Family First Life will give everything we have to earn it with our clients and our agents. We specialize in mortgage protection life insurance, final expense life insurance, retirement planning through universal life policies, and retirement protection through the use of fixed index annuities. We have multiple insurance carriers inclusive of Americo, Mutual of Omaha, Aetna, John Hancock, and various others that we work with in order to be able to meet all the client's needs.

  • Locations
    Los Angeles, CA • Antioch, CA • Richmond, CA • Chicago, IL • Boston, MA • Atlantic City, NJ • Cincinnati, OH • Pittsburgh, PA • Dallas, TX