Benefits:

401(k) matching

Competitive salary

Health insurance

Paid time off

About Us: Reliable Appliance is a leading appliance repair company dedicated to providing top-notch service to our customers. We pride ourselves on our commitment to quality, reliability, and customer satisfaction.

Position Overview: We are seeking a highly organized and customer-focused Office Manager & Customer Service Representative to join our team. This role requires high energy and a great attitude. In this role, you will be responsible for managing office operations, booking service calls, and ensuring efficient route management for our technicians. You will also oversee a team of three call takers, ensuring a smooth and efficient workflow.

Key Responsibilities:

Handle customer inquiries and book service calls for technicians

Manage daily schedules and routes for service technicians

Supervise and support a team of three call takers

Maintain a well-organized and efficient office environment

Provide excellent customer service and address any customer concerns

Coordinate with technicians to ensure timely and efficient service delivery

Assist with administrative tasks as needed

Qualifications:

Previous experience in office management and customer service

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Proficiency in using scheduling and office management software

Ability to work effectively in a fast-paced environment

Problem-solving skills and attention to detail

Benefits:

401k plan

Health insurance

Generous Paid Time Off (PTO) policy

Friendly and supportive work environment

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.