Administrate, monitor, and support all aspects of the VoIP infrastructure including deployment, operations, maintenance and troubleshooting high complexity voice application issues. Design and create VoIP systems and architectures. Analyze current processes and procedures for possible improvement as well as develop and maintain documentation of their assigned environment. Serve as the primary IT contact for Reliance business units and will provide escalation response for issues. Review existing technologies for vendor support and end-of-life information. Contribute to identifying migration path needs. Frame the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community. Present unbiased positions to customer, and explain complex ideas in understandable term. Gain stakeholder buy-in, eliminate ambiguity, and ensure traceability to source requirements. Assist personnel in other RTS departments to resolve technical and/or application issues. Conduct analysis, prepare reports, and work on project implementation. Provide support, troubleshoot, and install Unified Communications and related technologies. This position requires 48% domestic travel and 2% international travel. Teleworking permitted within reasonable commuting distance of the Cypress, CA office.

ANNUAL PAY: $140,580 - $141,000 per year

**SCHEDULE: **40 hours per week, Monday through Friday

Required Skills

• Bachelor’s degree in Electronics Engineering, Electrical Engineering or closely related field of study and five (5) years experience as a Senior Voice Engineer, Internetworking Engineer, Network Analyst, Systems Engineer or related role where required experience gained
• Five (5) years in engineering and supporting large, carrier grade, multisite network deployments;
• Five (5) years deploying and supporting collaboration tools using integrated voice, video, and data architectures;
• Three (3) years telecom/data carrier provisioning, billing, and troubleshooting procedures;
• Cisco Unified Communications Manager (Version 9.x or higher);
• Database concepts and client/server concepts;
• Core networking concepts;
• Layer 3 routing protocols: RIPv2, OSPF, EIGRP, and BGP;
• TCP/IP, Ethernet technologies, IP routing and routing protocols, multicast, Unix/Linux systems, network security technologies and carrier network architectures;
• Packet Analysis and network monitoring tools; and
• Current CCNP and/or Voice certification

CONTACT: Send resume to RTSTalentAcquisition@reliance.com and reference job title and location.

Required Experience

• Bachelor’s degree in Electronics Engineering, Electrical Engineering or closely related field of study and five (5) years experience as a Senior Voice Engineer, Internetworking Engineer, Network Analyst, Systems Engineer or related role where required experience gained
• Five (5) years in engineering and supporting large, carrier grade, multisite network deployments;
• Five (5) years deploying and supporting collaboration tools using integrated voice, video, and data architectures;
• Three (3) years telecom/data carrier provisioning, billing, and troubleshooting procedures;
• Cisco Unified Communications Manager (Version 9.x or higher);
• Database concepts and client/server concepts;
• Core networking concepts;
• Layer 3 routing protocols: RIPv2, OSPF, EIGRP, and BGP;
• TCP/IP, Ethernet technologies, IP routing and routing protocols, multicast, Unix/Linux systems, network security technologies and carrier network architectures;
• Packet Analysis and network monitoring tools; and
• Current CCNP and/or Voice certification

CONTACT: Send resume to RTSTalentAcquisition@reliance.com and reference job title and location.