JOB TITLE: IT Business Analyst I
Location: North Fort Myers, FL
Work Hours : Must adhere to IT on-call procedures and be available for 24/7 support if required.
Our benefits include:
- Company-wide annual incentive plan
- Medical, vision and dental insurance
- 401(k) plan with a generous 6% company match
- Company funded Pension Plan
- On-site wellness/medical facility
- Company paid Short & Long-Term Disability insurance
- Health Savings Account with an employer contribution
- Flexible Spending Accounts
- Paid time off and paid holidays
- Wellness program with financial rewards
- Tuition reimbursement
- Group life insurance
- Critical Illness and Accident Insurance
LCEC provides reliable, cost-competitive electricity to more than 242,000 customers throughout a five-county service territory located in Southwest Florida. We employ approximately 425 skilled employees and are one of more than 900 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.
Position Summary: This position is responsible for the IT business analysis, IT project management and process improvement roles for enhancements, upgrades, and small to medium scaled IT projects. One of the primary responsibilities will be to elicit, validate and document both business and technical requirements in order to properly design, develop, configure and test solutions. This position will have the responsibility to bring value to the organization by enabling the delivery of technology solutions, services and processes that are fully aligned with business strategy.
Position Responsibilities
Business Analysis:
- Interface with Business Stakeholders and IT teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development or configuration as well as project tasks, use cases, test plans.
- Perform business systems and process analysis of existing and future systems/processes.
- Conduct interviews and requirements gathering workshops. Document business, stakeholder, solution and transition requirements. Ensure sign-off of all artifacts.
- Assist in training plan development and training, support for users, and developing user documentation (i.e., web manuals, reference guides, etc.).
- Analyze current state and emerging technology/application functionality and business needs proactively to add value.
- Incident and Change Management: Provide management of resolution for overall incident occurrence and requests for change within assigned portfolio. Lead in the preparation and delivery of portfolio status updates to business leaders. Ensure that application specific change management forums are following LCEC’s change management methodology.
- Identify and documenting end-user requirements, use cases, user stories. Analyze recommended automated solutions.
Third Party:
- Fully understand the functions of third-party application software and technical requirements.
- Evaluate business requirements and compare to software functionality.
- Assist business leaders and functional project managers with gathering requirements to complete the vendor requests for information and request for proposal documentation.
Portfolio, Project and Process Management Support:
- Works with the project team to manage project scope and timeline, from conception to implementation. Manages project tasks and project life cycle phases (i.e., defining requirements, documentation, process flows and specifications, etc.) to meet customer goals and requirements.
- Process Improvement: Provide ownership within assigned portfolio areas to document and communicate high-level systems functions, processes, and interfaces for IT projects. Work with LCEC's process team to ensure designs and configurations enable optimized processes.
- Ensure implementation success by producing documentation and providing training to operational support teams that will operate and maintain the solution.
- Ensure long-term success of projects through follow ups with business owners to ensure solutions are being fully leveraged to maximize business value. Work with the Quality Assurance team to adjust configurations and processes to adapt to changing requirements to preserve and increase business value.
Customer Service Support:
- Be customer focused.
- Soft Skills: Model, monitor, and promote proactive and positive interaction between IT, user community, and vendor or consulting teams.
- Facilitate resolution of improvement opportunities where needed.
- Maintain effective working relationships with employees and customers at all levels within LCEC. Suggest and provide effective team interaction coaching to team members.
Communication:
- Deliver concise written and oral communication to IT and the LCEC user community for production support issues as well as assigned enhancements or project tasks.
- Provide current and accurate information to all requesters, courteously and in a timely manner.
- Ensure smooth operations, productive communications, and effective understanding occurs during all interpersonal contacts.
Education
- Bachelor's Degree Business or IT (or actively pursuing). (Required)
Experience
- 2+ to 5 Years Business Analyst Experience (Required)
- 1+ to 2 Years MS Project Experience (Required)
- 1+ to 2 Years Year Process Improvement Experience (Preferred)
Knowledge, Skills, and Abilities
- Proficiency in MS Office Suite (Required)
- Proficiency in query languages, and/or programming (Preferred)
Additional Licenses and Certifications
- CBAP, CISA, ITIL Certifications preferred (Preferred)
Physical Demands and Working Environment: The physical demands and working environment characteristics described here must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Standing Occasionally,
Walking Occasionally,
Sitting Constantly,
Lifting Rarely,
Carrying Rarely,
Pushing Rarely,
Pulling Rarely,
Climbing Rarely,
Balancing Rarely,
Stooping Rarely,
Kneeling Rarely,
Crouching Rarely,
Crawling Rarely,
Reaching Rarely,
Handling Occasionally,
Grasping Occasionally,
Feeling Rarely,
Talking Constantly,
Hearing Constantly,
Repetitive Motions Frequently,
Eye/Hand/Foot Coordination Frequently,
Working Environment: Constantly Air-conditioned office environment, Rarely Extreme cold, Rarely Extreme heat, Rarely Humidity, Rarely Wet, Occasionally Noise, Rarely Hazards, Rarely Temperature Change, Rarely Atmospheric Conditions, Rarely Vibration.
STORM DUTY REQUIREMENTS.... Responding to storms will be considered a condition of employment: LCEC provides critical services to our community during an emergency. Employees are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our LCEC members. Employees are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's guidelines and procedures.
Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening.
Required Skills
Required Experience