**Purpose: **

The Account Specialist position is a full time, customer solutions specialist with the responsibility to provide excellent service to Billerud customers by providing proactive solutions to any current issues or needs. The role provides service and support to all assigned customers through the coordination of internal functions and resources such as outside sales representatives, planning, logistics, warehousing, and the like. The Account Specialist will maintain assigned accounts while developing strong customer relationships. The Specialist will support and promote current and future business by understanding the customer’s business, customer allocations, and demand forecasts. The account specialist will also carry out various assigned projects, completing them in a timely manner.

Key Accountabilities:

· With guidance from more experienced Associates, manages all customer service activities, volumes and business development of assigned accounts

· Maintains awareness of market trends, competitive intelligence and business strategies effecting Billerud and the customer

· With help and guidance from more experienced Associates, services all aspects of assigned accounts within business/product group including customer inquiries, orders, tracing and tracking of current orders, and follow up on all Billerud orders

· Proactively communicates with customers regarding issues effecting order status, delivery, and the like

· Accurately Inputs order information in order management system

· Proactively obtains, and understands pricing data and other order information from internal systems and dashboards and relays to customer

· Accurately maintains customer contact information as well as order data

· Acts as liaison between customer and multiple departments in order to successfully service accounts, including pricing, logistics, planning, and sales

· Monitors customer satisfaction and reports to Sr. Specialist or Manager regarding any customer complaints, dissatisfaction, or other issues effecting ability to service the customer

· Works with Sr. Associate and/or Manager to resolve complex customer issues

· May require travel to mill or customer locations

Required Skills

Minimum Required Skills:

• Good communication/interpersonal skills, organization skills
• Thrives in a team environment
• Adaptability and multi-tasking
• Some customer service experience
• Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System

****Preferred Skills:

• SAP system knowledge
• Working in remote systems as required
• Industry knowledge

Required Experience

• Bachelor’s degree in business or related field preferred
• 1-3 years of experience in Customer Service, Planning, or Logistics preferred

Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Minimum Required Skills:

• Good communication/interpersonal skills, organization skills
• Thrives in a team environment
• Adaptability and multi-tasking
• Some customer service experience
• Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System

****Preferred Skills:

• SAP system knowledge
• Working in remote systems as required
• Industry knowledge