Job Description

Job Description

Installation Support and Configuration Admin

Reliant Safety, a subsidiary of Omni New York LLC and Reliant Realty Services, LLC, was founded in 2009 to provide comprehensive property security and management solutions for the affordable housing market nationwide. Reliant Safety currently maintains and monitors over 22,000 cameras across eleven states, which support approximately 34,000 residential units.

To learn more about our company, please visit the following links: www.reliantrs.com, www.onyllc.com, and www.reliantsafe.com

Classification:

Non-exempt (overtime eligible)

Essential Function/Responsibilities: duties include but are not limited to the following:

• Assist with contacting ISP to resolve internet issues.
• Assist with configuring and auditing settings of camera and access control systems.
• Assist field personnel with camera/server/network setup and remote support.
• Configure the router to use Static IP and forward ports.
• Setup/edit TCP/IP settings.
• Assist with troubleshooting camera/access issues as knowledge base grows.
• Provide technical training to virtual guards and MRT as needed.
• Document all standards and procedures.
• Add/Remove/Modify key fob permissions and facial recognition enrollments as needed.

Requirements

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Ability to quickly learn to use new software tools.
• Team player
• ability to work well in a close employee/support environment.
• Strong background in Microsoft Excel.
• Knowledge of subnets and networking.
• Knowledge of SQL is a plus but not required.
• The ability to speak Spanish is a plus but not required.
• Experience with camera/access control/intercom systems (Hikvision, Vivotek, Axis, Ocularis, S2, Honeywell, and Airphone) is a plus but not required.
• Good organizational skills and attention to detail.
• Driver's license with personal transportation a PLUS.

Benefits:

• We pay 100% of medical benefits for employees only. Dental, vision and additional benefit selection plan options are also available.
• 401 (K) available plus company match
• Paid Time Off & Holidays
• Commuter Benefits
• STD, LTD, life insurance, dependent coverage

Company Description

Reliant Safety brings an innovative approach to property management and security, which incorporates advanced surveillance technologies and highly-trained personnel. Owners and managers of properties managed and secured by Reliant Safety enjoy the benefits of significant cost savings, higher occupancy rates and fewer instances of crime and vandalism.

Company Description

Reliant Safety brings an innovative approach to property management and security, which incorporates advanced surveillance technologies and highly-trained personnel. Owners and managers of properties managed and secured by Reliant Safety enjoy the benefits of significant cost savings, higher occupancy rates and fewer instances of crime and vandalism.