Job Description

IMMEDIATE OPENING CUSTOMER SERVICE REP WANTED!

CUSTOMER SERVICE JOB WITH ROOM TO GROW! Interested in developing your career in the customer service industry? We are currently hiring a CUSTOMER SERVICE REPRESENTATIVE with CALL CENTER EXPERIENCE, who is looking for MEANINGFUL WORK, COMPETITIVE PAY, and an OPPORTUNITY TO ADVANCE their career in a Contract-to-Hire position. If you have the desire to make people’s lives a little easier and want to work with great people at A COMPANY THAT VALUES ITS EMPLOYEES, look no further! 100% ONSITE, MUST HAVE FAST AND ACCURATE DATA ENTRY SKILLS! Work schedule M-F 7:30-3:30/4PM.

DON’T MISS THE CHANCE TO FIND OUT WHY CUSTOMER SERVICE PROFESSIONALS ARE 5 TIMES MORE LIKELY TO WANT TO WORK FOR REMX THAN FOR THE OTHER GUYS.  APPLY TODAY!

“I LOVE WORKING HERE AND MAKING PEOPLE HAPPY.”  Maria, RemX Customer Service Representative

AS A REMX CUSTOMER SERVICE REPRESENTATIVE WE OFFER YOU:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training
• Contract-to-Hire Opportunity

JOB RESPONSIBILITIES:

• Meet call time requirements and other metrics
• Responsible for offline time tracking
• Responsible for high QA/Quality Monitoring Scores
• Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
• Ability to upsell/upgrade products or services
• Ability to meet production goals
• Performs other duties assigned

REQUIREMENTS:

• Previous customer service experience & have good work history tenure (no job hopping)
• Proficient in use and navigation of computers and software
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to handle chats, in/out communication
• Ability to look up information and provide account details or verification of information
• Able to use dual monitors and can toggle between windows, tabs and screens
• Ability to talk and type at same time
• Familiar with headsets and auto-dialer use

Company Description

RemX is the professional staffing division of EmployBridge, a $3.5 billion staffing organization in the U.S. and Canada. For nearly two decades, RemX has specialized in the recruitment of finance and accounting professionals. Using its proven "Exact Match" methodology, RemX matches qualified talent with the right job opportunities on a temporary, contract, contract-to-hire and direct hire basis.