Job Description

CUSTOMER SERVICE REPRESENTATIVE - PHONES

WORK SCHEDULE

• Monday through Friday: 8am – 5 pm, 9-6 (Rotational 9-6 shift exact days have not been established yet)

JOB DUTIES

• Handle inbound Customer Service calls (approximately 60+ phone calls daily)
• Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
• Assist customers with monthly payments
• Provide payoff quotes to customers and dealerships
• Assist customers with their HFS/AFS.com accounts
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude
• Attendance – being here on time ready to work at the start of the shift

ASSIGNMENT DESCRIPTION

• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

DESIRED SOFT-SKILLS

• Excellent verbal communication skills (easy to understand)

• Able to multi-task (ability to talk and type simultaneously is a must)

• Customer service oriented

• Self-starters

• Eager to learn

• Bilingual a plus

• Associates Degree required  

• Must be flexible, schedule may change with business needs