Job Description

TITLE: Patient Service Representative EMPLOYMENT TYPE: Contract to Hire SALARY: $18.00/hr LOCATION: Atlanta, GA INDUSTRY: Healthcare POSITION SUMMARY:

• Meet with and interview each patient who presents to the facility Emergency Department (ED) area due to injuries related to accidents associated with motor vehicles, general liability and/or workers compensation, during facility’s designated staffing hours.
• Educate each patient on the different Auto Insurance coverage(s) available, Coordination of Benefits (COB) process related to accident claims, and how no-fault coverage can assist with their medical bills.
• Engage each patient in the Auto Insurance claims initiation process to ensure claims are processed in a timely manner
• Create a patient file in the system for each patient visit and maintain the file for accuracy.
• Investigate and confirm any medical coverages related to auto, general liability, and/or worker compensation insurance available to the patient and updating the patient file in the system. 
• Update patient accounts in any designated facility system(s), in accordance with the agreed upon business plan.
• Process work daily for all Patient Counselor groups to ensure a consistent workflow for every patient file and result in timely reimbursement to the facility.
• Communicate any issues/concerns involving patient files or personnel to your direct supervisor. 
• Become patient advocate to assist patient through accident claims process.
• Ability to work within a diverse team environment and offer ongoing support to team members.
• Initiating an accident claim and providing details to auto and workers compensation carriers.

JOB REQUIREMENTS:

• 2-4 years of experience in healthcare revenue cycle or similar area.
• Hospital registration/patient access experience preferred.
• Property and Casualty (Auto Insurance, Workers’ Compensation) experience preferred.
• Health Insurance Appeals experience preferred.
• Subrogation and Coordination of Benefits experience preferred.
• Ability to work well in an independent setting with minimal supervision.
• Ability to work collaboratively within a team.
• Ability to communicate effectively with patients, hospital staff, adjusters and attorneys.

Company Description

About RemX- The professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.