JOB SUMMARY
SUMMARY
Remedy is changing healthcare. We bring on-demand urgent care by a board-certified medical provider to your home, or phone via Video Visits. Simply pull out your phone, request a doc, and we come to you.
WHAT'S IT LIKE TO BE A PART OF REMEDY
Remember when doctors used to do house calls? At Remedy, we're devoted to bringing
back that kind of patient-centered and easy-to-access care. We take care of people. We are compassionate, service oriented, providing excellent care, and having a blast disrupting the traditional model of healthcare.
DESCRIPTION
- Overall responsibility for the patient experience, from first interaction to visit follow-ups.
- Excellent verbal communication and empathy skills - the PSC if often the first person the patient interacts with. They represent the Remedy brand!
- Answers calls from prospective patients; answering or referring inquiries and scheduling appointments.
- Receives electronic communications from patients requesting appointments through website
- Fields inquiries from patients from various channels including Facebook Messenger, email, phone, and website chat. Able to proficiently handle these different technologies.
- Manages the provider locations and dispatches the appropriate provider to the appointment based on timing and availability.
- Field patient requests like requests for records or receipts and other account related issues
- Understands basic terms of third-party billing and relays information to patient regarding their particular account.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
REQUIREMENTS
Excellent verbal communication skills. An active listener with great customer service skills.
Able to interact with customers via email and chat with friendliness.
Ability to work 36 hours per week.
Customer sales experience preferred.
Experience in answering phones and/or dispatching is preferred.
Job Type: Full-time
Salary: $18.00+ hourly, with advancement opportunities
Experience:
- Customer Service or Sales: 2 years (Required)
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