Patient Service Specialist

Remedy

Patient Service Specialist

Austin, TX
Part Time
Paid
  • Responsibilities

    JOB SUMMARY

    FULL TIME + PART-TIME AVAILABLE

    SUMMARY

    Remedy is changing healthcare. We bring on-demand urgent care by a board-certified medical provider to your home, or phone via Video Visits. Simply pull out your phone, request a doc, and we come to you.

    WHAT'S IT LIKE TO BE A PART OF REMEDY

    Remember when doctors used to do house calls? At Remedy, we're devoted to bringing

    back that kind of patient-centered and easy-to-access care. We take care of people. We are compassionate, service oriented, providing excellent care, and having a blast disrupting the traditional model of healthcare.

    DESCRIPTION

    • Overall responsibility for the patient experience, from first interaction to visit follow-ups.
    • Excellent verbal communication and empathy skills - the PSC if often the first person the patient interacts with. They represent the Remedy brand!
    • Answers calls from prospective patients; answering or referring inquiries and scheduling appointments.
    • Receives electronic communications from patients requesting appointments through website
    • Fields inquiries from patients from various channels including Facebook Messenger, email, phone, and website chat. Able to proficiently handle these different technologies.
    • Manages the provider locations and dispatches the appropriate provider to the appointment based on timing and availability.
    • Field patient requests like requests for records or receipts and other account related issues
    • Understands basic terms of third-party billing and relays information to patient regarding their particular account.
    • Protects patients' rights by maintaining confidentiality of personal and financial information.

    REQUIREMENTS

    Excellent verbal communication skills. An active listener with great customer service skills.

    Excellent written communication skills. Able to interact with customers via email and chat with friendliness.

    Ability to work 12-24 hours per week.

    Customer sales experience preferred.

    Experience in answering phones and/or dispatching is preferred.

    Job Type: Part-time

    Salary: $16.00 to $18.00 /hour

    Experience:

    • Customer Service or Sales: 2 years (Required)

    Location:

    • Austin, TX (Required)

    Language:

    • English (Required)

    Work authorization:

    • United States (Required)

    Work environment:

    • Office

    Communication method(s) used:

    • Email
    • Phone
    • Chat