Vision and Culture

Remedy Intelligent Staffing offers a culture of collaborative teamwork by creating a workplace that allows our colleagues to be client centric, compassionate, and entrepreneurial.Our vision is to foster growth by becoming the most trusted and valued staffing provider in every market we serve through a high-involvement culture of engaged, empowered, and efficient colleagues.We achieve our goals and live our vision through our values and behaviors including providing extra mile service, open communication, professionalism, and doing what is best for our clients, colleagues, and associates.

Responsibilities

The Client Partnership Manager is responsible for overseeing the daily operations of the branch by fostering growth through leadership and team development. The Client Partnership Manager establishes goals and objectives with clearly defined timeframes for the colleagues in the branch. Duties include, but are not limited to:

• Working with colleagues to define a strategy for how production goals and objectives will be met and communicating these goals, objectives and incentives regularly. Conducting regular branch meetings to ensure branch and team members are adhering to key performance indicators that directly impact the branch.
• Delegating responsibilities to branch colleagues and following up on results.
• Maintaining a fully staffed branch by recruiting, selecting, orienting, and training employees.
• Providing leadership through counseling and taking corrective action as needed.
• Actively participating in networking events within the community.
• Monitoring and evaluating branch expenses on a monthly basis to ensure branch profitability.Managing the P&L and contributing to the growth of the overall revenue of the branch.
• Responsible for invoicing and A/R activities on a weekly basis.
• Identifying recruiting sources by determining current needs, locating and evaluating sources, matching job qualifications and requirements with likely candidate sources.
• Attracting applicants by placing job advertisements, using newsgroups, and online job board postings.
• Expanding job and industry knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Also providing educational opportunities to branch team members and encouraging participation.
• Creating and building client partnerships by understanding their business, providing extra mile service, and suggesting solutions that fit their needs.
• Maintain current client base on a regular basis and identify opportunities for further expansion of services among current client base.
• Create customer loyalty by building relationships with current clients, anticipating their needs, and maintaining frequent contact.
• Being aware of market conditions, competitive activities, and changing customer demands.
• Ensuring candidates are completing post-hire paperwork correctly and verifying eligibility to work.
• Instructing, training and orienting new hires on Remedy’s policies and expectations.
• Conducting follow up calls and quality control checks with clients and associates on assignment.
• Understanding the payroll system and assist with weekly processing.
• Obtaining Worker’s Compensation Certification and handling injury claim paperwork for associates injured on the job.
• Assisting with other operations functions as business demands including applicant intake, data entry, and other administrative/clerical tasks.
• Assisting with new colleague training and on-boarding.
• Understanding of state and federal labor laws and regulations that impact human resources and employment.
• Managing Direct Reports

Qualifications

The successful candidate will possess the following qualifications:

• Prior management or industry related experience
• Customer service, account management, and/or business administration experience
• Ability to thrive in a fast-paced, and high pressure environment
• Excellent verbal and written communication skills
• Experience working in MS Office including Word, Excel, & Outlook
• High level of organizational and time management skills
• Ability to be self-sufficient in daily tasks, while working as part of a team
• Prior experience with CRM or database systems preferred

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