Remedy is partnering with one of our manufacturing clients to fill their Customer Service / Inside Sales Manager! This is a full-time, direct-hire opportunity with a great benefits package.

WHAT YOU'LL BE DOING:

• Leading a team of customer service and inside sales representatives. Training, coaching and inspiring your team every day!
• Build relationships with customers and ensure they are updated throughout the sales and manufacturing processes
• Staying in frequent contact with customers to obtain their feedback, determine requirements and appropriate solutions
• Using knowledge of the customers to identify new sales opportunities
• Create, track and improve on KPIs such as order entry, on-time delivery, etc for your team to ensure internal and customer success
• Serve as the department point of contact and ensure strong communication with other areas of the business such as engineering and operations

WHAT YOU'LL NEED TO HAVE:

• Associate's Degree in business or technical field required. Bachelor's degree highly preferred
• Experience leading and managing a team
• At least 5 years of customer service / inside sales experience in a manufacturing environment
• Proficiency using ERP and CRM systems
• Proficiency in Microsoft Office Suite, including Excel
• Experience compiling and analyzing data

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