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Customer Support Associate at Cool Startup, Remoov

Remoove

Customer Support Associate at Cool Startup, Remoov

Miami, FL
Full Time
Paid
  • Responsibilities

    Job Description

    WHO YOU ARE:

    You love helping people and thrive in the fast-paced environment of a startup. You care deeply, genuinely and passionately about delivering an amazing experience to our customers. You can calmly and professionally turn an unhappy customer into a delighted one.

    You can think outside-the-box to solve problems on your own and also collaborate with our small customer service team to ensure that all incoming tickets and calls are quickly answered and resolved.

    You are not afraid to voice your opinions about how to improve our business and operations, and take feedback well. We love constant and candid feedback! We are also growing, so we need someone who can adjust to a changing environment.

    WHAT YOU’LL DO:

    • Answer calls throughout the day, explaining and selling our business to potential customers
    • Reply to customer inquiries through our ticketing system
    • Interact with walk-in customers, helping them find items in our showroom, and cashing them out
    • Respond to social media inquiries, showcasing your talents as a superlative ambassador of our business
    • Be the point of contact for unhappy customers, turning uncomfortable situations into positive outcomes

    MINIMUM REQUIREMENTS:

    • 2 years customer experience
    • Bachelor’s degree preferred
    • Proficient in Spanish and English
    • Ability to work Monday - Friday as well as weekends

    Salary starts at $16 an hour! Job will currently be part-time with the understanding that it will be full time in the short-term. Must be able to work full-time once it's needed. Health and dental offered once the position reached 40 hours.

    You will also receive a 40% employee discount off of all merchandise (we will have a warehouse full of electronics, furniture, appliances, sporting equipment, etc.)

    Check us out at:

    www.remoovit.com

    www.thelocalflea.com

    Company Description

    WHO WE ARE: We are one start-up with two names! Remoov is an all-in-one decluttering service that picks up and sells, donates or recycles unwanted items from homes and businesses. We help customers unlock the value of their items, freeing up their space and taking away the hassle of selling. The Local Flea is a consignment store that sells all the pre-owned furniture and décor items picked up by Remoov. We are a San Francisco-based startup and are launching operations in Miami. This is an opportunity to join a fast-growing, operationally-focused, startup that is changing the multi-billion-dollar resale goods category.