ChatGPT said:

We are seeking a motivated and enthusiastic Customer Success Representative to join our team remotely. As the voice of the 5% Nutrition brand, you’ll provide best-in-class support to our community of athletes, bodybuilders, and fitness enthusiasts. This role is critical in ensuring our customers have seamless, satisfying experiences — from order inquiries to product education.

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Key Responsibilities

• Respond to customer inquiries via email, chat, phone, and social media

• Troubleshoot issues related to orders, shipments, and product usage

• Monitor customer satisfaction and escalate concerns appropriately

• Assist with returns, exchanges, and refunds in line with company policy

• Educate customers on product usage, ingredients, and stacking strategies

• Maintain accurate records using CRM tools and internal systems

• Collaborate with the sales and fulfillment teams to resolve customer pain points

• Identify trends in customer feedback to support ongoing improvements

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Qualifications

• 1–2 years of experience in customer service or support (e-commerce preferred)

• Strong written and verbal communication skills

• Tech-savvy and comfortable using platforms like Zendesk, Shopify, Gorgias, etc.

• Passion for fitness, bodybuilding, or supplements strongly preferred

• Self-starter with strong time-management and problem-solving skills

• Reliable internet connection and distraction-free remote work setup

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Schedule

• Monday through Friday

Benefits

• Comprehensive Health Benefits

• Paid Time Off and Sick Leave

• 403(b) Plan with Employer Contribution

• Employee Assistance Program