We are seeking a Remote Client Intake Assistant to support our admissions process. This individual will be responsible for gathering client information, guiding new patients through the intake process, and entering accurate data into our health records system. You’ll play a vital role in ensuring a smooth and compassionate onboarding experience for individuals seeking care.

Responsibilities:

• Conduct initial phone or video interviews with new clients

• Collect and verify personal, insurance, and medical information

• Input intake data into electronic health record (EHR) systems

• Coordinate intake appointments and virtual assessments

• Communicate with clinical and administrative staff for handoffs

• Ensure all documentation is complete, accurate, and HIPAA-compliant

• Answer questions from patients or families regarding the intake process

Qualifications:

• High school diploma or equivalent

• 0–2 years of experience in a customer-facing, healthcare, or data entry role

• Strong verbal communication and active listening skills

• Familiarity with basic medical or behavioral health terminology a plus

• Comfort working independently in a remote setting

• Ability to manage confidential information with professionalism

What We Offer:

• Remote work flexibility

• Paid training and onboarding support

• Competitive hourly rate

• 401(k) plan with employer contributions

• Paid sick leave and holidays

• Opportunities for advancement within admissions and care coordination

• Access to employee wellness and EAP programs