Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Continuous training

Job Summary

We are looking for exceptional people who want opportunities to grow and thrive in a small business environment. We are looking for someone with 3-5 years of legal collections experience, with CLS experience preferred. This position will report directly to the Collections Manager.

Our law firm specializes in representing clients in creditor’s rights cases throughout eight different states. Our main location is in Brookfield, Wisconsin. Our firm is proud of our culture, transparent communication, and teamwork. As a new member, you should be looking for a challenge in a business that is quickly expanding.

Responsibilities

Debt Resolution specialist will have the following responsibilities:

· Handling outgoing and inbound calls from customers to resolve delinquent accounts.

· Assisting customers with time a sensitive matter and providing follow-up

· Ability to listen, negotiate and provide solutions for consumers based upon their financial situation.

· Updating of customer accounts with accurate information.

· Follow all policies and procedures as well as complying with all federal and state regulations that govern the collection industry (included the Fair Debt Collection Practices Act).

· Maintain accounts assigned calling effort

• Maintain excellent records of customer interactions

• Payment processing

Qualifications

Excellent customer service skills

Must have recent and prior Legal collection experience

Vast understanding of the FDCPA

Excellent communication skills

The ability to work well in a fast-paced environment

Familiarity with computer programs including the Microsoft Office suite

Outstanding compliance and attention to detail

Competitive attitude

This is a remote position.