Job Description

We are looking for an IT Specialist to join our Information and Security Support Team.

In this role, you will draw upon your technical abilities and inquisitive nature to identify, evaluate, and implement solutions to the businesses’ challenges. Additionally, the IT Specialist is involved in department planning, project management, systems integration, and oversight of critical business systems.

This is an excellent career opportunity for a self-motivated, goal-oriented team player. While this is an unpaid volunteer role you will be able to gain new technical and professional skills, expand your network, and participate in meaningful projects.

Duties and Responsibilities

• Provide support and maintenance of computer systems, cloud-based solutions, software, and mobile devices
• Support the helpdesk by troubleshooting problems and providing resolutions
• Provide support for Google Workspace, macOS, Windows, and other P4L systems
• Execute the security and compliance strategies of the organization
• Manage user accounts, groups, and permissions
• Communicate and collaborate across all organizational departments and external resources
• Monitor systems, safeguard user up-time, and perform daily security and compliance tasks
• Other duties as assigned

Qualifications

• Bachelor’s or Master’s degree in Computer Science or a related field
• 1-2 years’ experience within and IT Support Team or as IT Administrator
• Good practical experience of managing IT systems and applications٫ troubleshooting and repairing issues
• Working knowledge of Windows, Azure and Microsoft Office
• Strong communication and interpersonal skills
• Strong organizational and coordination abilities with close attention to detail
• Knowledge and understanding of Cybersecurity

Additional Information

Estimated time commitment: 5-10 hours/ week depending on needs, including

Monthly meetings

Weekly conference calls

Busiest time period: work is consistent throughout the school year

Term limit: 4-6 Months (can be extended)

Note - Unpaid Volunteer position