Benefits:

401(k)

Health insurance

Paid time off

Vision insurance

We are a growing group of hearing healthcare practices operating across multiple states. Our practices provide comprehensive audiology and hearing aid services in partnership with ENT providers, insurers, and patients. We are seeking a Billing Specialist with experience in Audiology and/or ENT who understands the complexity of hearing healthcare billing and insurance workflows.

This role is ideal for a billing professional who enjoys accuracy, process improvement, and working across multiple locations in a fast-paced healthcare environment.

Job Summary: The Billing Specialist is responsible for preparing, auditing, and maintaining accurate patient and insurance billing across multiple audiology practices. This role supports daily invoicing, insurance verification, accounts receivable, and claims submission while ensuring billing accuracy, compliance, and timely payment.

Key Responsibilities:

Key Responsibilities Billing & Invoicing

Preload invoices daily with services and pricing based on prior-day patient appointment types across multiple locations

Audit and correct invoices based on documented services, practice requests, or billing discrepancies

Make invoice adjustments as directed by finance leadership

Confirm receipt of end-of-day transactions from all locations and reconcile payments

Insurance & Patient Benefits

Verify patient insurance eligibility and benefits in advance of patient appointments

Confirm coverage, deductibles, coinsurance, and patient responsibility

Support practices by identifying coverage limitations for hearing aids and audiology services

Accounts Receivable & Payments

Post insurance and patient payments accurately, including EOB review and reconciliation

Monitor and manage accounts receivable aging

Identify unpaid, denied, or underpaid claims and take corrective action

Claims & Refunds

File claims on behalf of patients submitting for insurance reimbursement

Review, audit, and manage online portal refund requests, ensuring proper documentation

Ensure compliance with payer guidelines and internal refund policies

Collaboration & Compliance

Work closely with practice staff, billing leadership, and finance to resolve billing issues

Maintain accurate documentation and follow HIPAA and payer requirements

Support continuous improvement of billing workflows across locations

Preferred Qualifications

2+ years of medical billing experience (Audiology or ENT strongly preferred)

Working knowledge of CPT, ICD-10, and HCPCS (including hearing aid codes)

Experience verifying insurance benefits and patient responsibility

Strong understanding of multi-location billing workflows

Experience with EHR/OMS systems (CounselEar or similar preferred)

Proficiency with Excel and healthcare billing portals

This is a remote position.