We are seeking a detail-oriented and compassionate Remote Medical Scheduler to join our healthcare team. In this role, you will be responsible for coordinating patient appointments, managing physician schedules, and ensuring a seamless experience for patients across various clinical settings. The ideal candidate has excellent communication skills, can work independently, and is experienced in medical scheduling or administrative healthcare roles.
Answer incoming calls, emails, or online requests to schedule, reschedule, or cancel patient appointments.
Coordinate with physicians, nurses, and other clinical staff to optimize provider schedules.
Verify and update patient information, including insurance and medical history, in the electronic health record (EHR) system.
Confirm appointments and provide patients with necessary pre-visit instructions.
Follow up with patients regarding referrals, authorizations, or pre-certifications as needed.
Maintain confidentiality in compliance with HIPAA and other healthcare regulations.
Manage high call volumes with professionalism, empathy, and efficiency.
Document all interactions and scheduling changes accurately and in real time.
Assist with troubleshooting scheduling conflicts or patient concerns.
Required:
High school diploma or equivalent
Proficiency with electronic health records (EHR) systems (e.g., Epic, Cerner, Athenahealth)
Strong written and verbal communication skills
Reliable internet connection and quiet home workspace
Preferred:
Bilingual (Spanish/English or other languages)
Knowledge of medical terminology and insurance processes
Experience working remotely
Attention to detail and accuracy
Customer-focused attitude
Time management and multitasking abilities
Tech-savvy with quick adaptability to new systems
Professionalism and discretion