Woodlake Addiction Recovery Center is hiring a Remote Patient Support Representative to provide compassionate, prompt, and solution-focused assistance to our clients. This role supports ongoing communication with patients, families, and internal teams, helping clients navigate care access, scheduling, and service inquiries.

Responsibilities:

• Handle inbound calls, chats, and emails from current and prospective patients

• Assist with telehealth access, appointment reminders, and basic troubleshooting

• Document all interactions in the patient support system

• Follow up on patient inquiries or referrals and escalate when necessary

• Provide information on program offerings, insurance coverage, or scheduling

• Maintain a supportive and professional tone with every interaction

Qualifications:

• High school diploma or equivalent

• Prior experience in customer service or patient-facing support preferred

• Strong communication, empathy, and organizational skills

• Tech-savvy, especially with video platforms and online scheduling tools

• Experience in healthcare, addiction services, or behavioral health is a plus

• Reliable internet connection and a quiet, dedicated workspace

What We Offer:

• 100% remote position with flexible scheduling options

• Paid training and regular performance reviews

• Health and wellness benefits (for eligible employees)

• Access to employee assistance programs

• Supportive team culture focused on professional growth

• Holiday and sick time off