Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

About the Role:

Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs.

Key Responsibilities:

Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.)

Identify and communicate all fields in forms, including blank ones

Review and read outgoing VA communications for accuracy and completeness

Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others

Maintain daily Service Hour Log with signatures/initials for verification

Required Qualifications:

Minimum age 18

Fluent in English with clear pronunciation

Exceptional reading, grammar, and oral communication skills

Professional demeanor and customer service orientation

Ability to work independently and confidentially in a remote setting

Access to secure and reliable internet and personal computer (VA equipment will not be provided)

Additional Requirements (Post-Award):

Favorable completion of background investigation (NACI Level)

Completion of VA-provided training (e.g., privacy and cybersecurity)

Signed Rules of Behavior and compliance with VA data security policies

Conditions of Employment:

This is a contingent position, meaning employment is conditional upon:

Contract award by the Department of Veterans Affairs

Approval of candidate by the VA Contracting Officer

Favorable adjudication of background investigation

The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025)

To Apply:

Submit the following to info@globallanguagesystem.com

Resume highlighting relevant experience

Cover letter referencing “Reader Services – VA RFQ 36C10D25Q0119”

Availability to begin work post-award

Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

This is a remote position.