Job Description

Job Description

We have a Remote opportunity for a Help Desk Analyst for the PA Department of Health in Harrisburg, PA, for a long-term project. I am forwarding the JD for your reference. Kindly review it and let me know if you would be interested in this opportunity.

JD:

LOCAL HARRISBURG, PA.

Rate: $23 on W2 hourly (No benefits)

Work Hrs: 40 hrs per week

OBJECTIVES OF ENGAGEMENT

• Provide support by responding to inquiries from citizens via phone and email
• Provide helpdesk support by responding to inquiries from end-users via phone and email
• Respond to end-user inquiries regarding training
• Assist in planning and developing strategies for training approaches to end-users
• Consistently treat end users, stakeholders, and co-workers with dignity and respect
• Create and maintain a work environment that is welcoming and respectful of diversity

· Assist with other related tasks and duties as necessary

· Travel to in-person trainings as necessary

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

· Effectively and efficiently provide helpdesk support

· Ability to quickly learn and become proficient with using a new computer system

· Use complex technical training material and manuals to diagnose citizen and end-user issues

· Use distance communication methods including conference call and webinar tools

· Develop specific goals and plans to prioritize, organize, and accomplish work

· Establish short-term and long-term objectives and specify the strategies to achieve them

· Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word

· Document the status of projects

· Use phone, email, fax, and messaging to communicate

· Communicate effectively in writing, orally, electronically and in-person

· Work independently and as a part of a team

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Customer and technical support of business-critical applicationsRequired5Years

Customer Service ExperienceRequired5Years

Federal, State, or Local government experienceRequired

Questions

Description

Question 1

Question 2This resource will be required to report onsite for specific projects and testing efforts. Does your candidate agree to this requirement?

Question 3Where does your candidate currently reside?

Question 4Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.

Company Description

TalenTech Digital is a Northern Virginia-based IT staffing and consulting company.

Company Description

TalenTech Digital is a Northern Virginia-based IT staffing and consulting company.