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Front Office Manager

TownePlace Suites Chelsea

Front Office Manager

Chelsea, MA
Paid
  • Responsibilities

    Job Description

    WE ARE SEEKING AN ENGAGING, FRIENDLY AND DETAIL ORIENTED FRONT OFFICE MANAGER TO JOIN OUR TEAM. THIS INDIVIDUAL WILL BE DIRECTLY RESPONSIBLE FOR THE FRONT DESK AND NIGHT AUDIT TEAMS, WITH A FOCUS ON GUEST AND ASSOCIATE SATISFACTION. IDEAL CANDIDATES WILL HAVE PASSION FOR DELIVERING A SUPERIOR SERVICE EXPERIENCE, AND DEVELOPING OUR ASSOCIATES.

    GENERAL RESPONSIBILITIES:

    • Recruit, interview and hire associates for front office positions.
    • Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
    • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
    • Ongoing review of staff to ensure adherence to established policies and procedures
    • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
    • Establish and maintain open collaborative relationships with direct reports, team members
    • Compliance with Federal & State Labor laws
    • Respond to inquiries concerning hotel policies and service
    • Receive and process advance registration payments
    • Send letter of confirmation/return checks when registration denied
    • Greet VIP’s when applicable
    • Arrange for special services as requested
    • Enforce all cash handling, check cashing and credit policies
    • Verify banks and deposits at end of shift
    • Analyze rate variance, monitor credit report and maintain close watch on daily house count
    • Review daily front office work and reports generated by Night Audit
    • Tour public rooms, investigate disturbances and quiet agitators
    • Active participation in budgeting and forecasting to maximize hotel revenue and profits
    • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
    • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
    • Participate in revenue management calls, sales calls and owner meetings
    • Identify areas of concern and develop strategies to improve performance
    • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
    • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
    • Balance cost controls with exceptional customer service and associate satisfaction
    • Manage vendor relationships and negotiate service agreements
  • Qualifications

    Qualifications

    • At least one year front desk supervisory experience
    • Cash Handling experience
    • General Accounting knowledge
    • Completion of brand specific training as required by brand timeline
    • Excellent written and verbal communications skills
    • Strong Leader of people
    • Familiar with common computer software programs
    • Must be willing to work varied hours including nights, weekends and holidays

    Additional Information

    COLWEN HOTELS OFFERS A COMPREHENSIVE REWARDS AND COMPENSATION PACKAGE FOR ELIGIBLE ASSOCIATES THAT INCLUDES:

    • Opportunities for advancement and career growth
    • Warm and supportive work environment
    • Competitive Wages
    • Medical, Dental and Vision Insurance
    • Company-funded Health Reimbursement Account
    • Flex Spending Account
    • Voluntary Life Insurance
    • Short Term and Long Term Disability
    • 401(k) retirement plan with Employer Match after one year of employment
    • Paid Time off Programs
    • Holiday Pay
    • Jury Duty Leave and Bereavement Leave
    • Hotel Discounts

    Colwen Hotels is an equal opportunity employer. EEO M/F/D/V