Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help us in our mission, we hire people who are humble, hungry, and smart. And it sure helps if you have a sense of humor. We're not perfect, but we're trying to build a company that we are all proud of. Our 96% client retention suggests we're on the right path.

POSITION OVERVIEW

Develop and utilize in-depth knowledge of the ImpactCare program to effectively support member engagement and their quality of life.

HOW YOU'LL CONTRIBUTE

• Meet call volume and enrollment requirements; proactively assess and revise approach as needed or directed.
• Utilize and share approved educational materials in a manner that empowers and educates current and potential members.
• Engage with existing and potential members in a way that supports enrollment and fosters awareness of our program.
• Work collaboratively with each member, their support system, and health care professionals to appropriately address questions and provide additional information in a manner that supports quality health outcomes and cost-effective utilization.
• Appropriately document all outreach efforts in a way that promotes departmental transparency and complies with HIPAA.
• Appropriately document health data which includes identifying potential cost containment opportunities; refer high-risk or changes in status situations to RNs.
• In conjunction with designated RN, create individualized, goal-directed, and member-centered care plans that support each member's ability to improve their health and quality of life.
• Autonomously create individualized, goal-directed, and member-centered health plans for lower risk members.

EXPERIENCE, EDUCATION, & CERTIFICATIONS YOU'LL NEED

• Must have an active LPN unrestricted license in a compact state and in good standing.
• At least one year of outbound call experience providing support to members (patients).
• At least three years of experience providing LPN support to individuals with chronic conditions.
• Experience working in a remote environment.
• Familiarity with Microsoft products such as Outlook, Word, Excel, and Teams.

SKILLS, ATTRIBUTES, & DISPOSITION YOU'LL NEED

• Superb written and oral communication skills, which includes the ability to adapt the approach and verbiage used depending on the audience. 
• Self-motivated with the ability to overcome obstacles.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• The belief that good ideas come from anywhere and anyone.
• Knowledge of different learning styles and the ability to leverage that knowledge.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.

WHAT WE OFFER

• Market competitive salary.
• Generous time off and paid holidays because we value recharging.
• Exceptional healthcare coverage, with the majority of premium covered by us.
• 401k plan with company match after six months of employment.

We are proud to be an equal opportunity employer, which means that our employment decisions are inclusive and welcoming, regardless of race, gender, age, color, sexual orientation, gender identity, pregnancy status, religion, national origin, disability, or any other personal, physical, mental, or sensory traits.

Individuals will be required, once hired, to successfully pass a background, reference, and education verification process and must demonstrate that they are legally authorized to work in the United States.