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Customer Service

Renewal By Andersen

Customer Service

Laguna Hills, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a Permitting & Inspection Coordinator to add to our team in Laguna Hills, CA!

    Responsibilities:

    • Build and maintain relationships with permitting expeditor and building inspectors from local municipalities
    • Act as liaison between installation crews, service associates and inspectors.
    • Coordinate with installation schedulers & municipalities to schedule post-installation jobsite inspections.
    • Coordinate with installation crews to ensure completion commitments are met prior to inspector arrival at job site. Meet with inspectors at jobsites as required.
    • Follow-up with municipalities to ensure all jobs are finalized within timing requirements
    • Investigate & resolve code compliance issues with local building officials and installation department
    • Visit 2-4 jobsites weekly and perform walk through installation inspection; report findings to management
    • Update computer systems with current & accurate information regarding jobsite inspections
    • Perform on-site inspections; communicate required items to homeowners; perform assessments of job sites with outstanding customer issues as required.

    Qualifications

    • Knowledge of construction and/or window industry; construction management or coordination experience preferred; Renewal installation procedure knowledge preferred.
    • Knowledge of building permit requirements
    • Knowledge of universal building code requirements
    • Solid computer skills, including Microsoft Office and database applications
    • Demonstrated organizational skills
    • Strong interpersonal communication skills
    • Ability to handle multiple tasks concurrently.

    CULTURE:

     We believe that when we exceed homeowners’ expectations and deliver delight, we’ve made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential.

    BENEFITS:  We offer a competitive benefits package including medical, dental, vision, 401(k), and profit sharing.

    During 2022, each eligible Andersen employee will receive $1,000 for each full fiscal quarter they are actively employed and fully vaccinated against COVID-19. An eligible employee hired during a quarter will receive a prorated payment based on the number of days employed during the quarter. Those eligible include fully-vaccinated regular full-time and part-time employees (at least 20 hours per week) who are not subject to a collective bargaining agreement. These and other terms and conditions of Andersen’s 2022 Profit Sharing Plan, including the definition of full vaccination against COVID-19, are subject to change or termination without notice.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

    Company Description

    Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience.