Job Description

The Renewals team at Intelerad Medical Systems is of strategic importance to the company.
The Strategic Renewals Specialist is responsible for developing and managing a proactive customer renewal program. This role involves engaging with customers to ensure their timely renewal and facilitate their renewal process. The Strategic Renewals specialist must be able to effectively communicate with clients, review client contracts, and prepare and send quotations or proposals while maintaining accurate client records.

The Strategic Renewals Specialist will work closely with our sales, customer success, and support teams to develop and execute renewal strategies and increase customer retention.

Additionally, the Strategic Renewals Specialist will liaise closely with many other business functions, including Legal, Support, and Finance, to ensure the Renewals process is managed cross-functionally.

Job Description:

• Analyze client/renewal information to develop strategic renewal proposals

• Proactively manage the renewal process to ensure renewals are closed in a timely fashion

• Communicate with existing clients via e-mail and telephone to negotiate business contracts

• Work with sales and other internal teams to develop strategic renewal plans and ensure KPIs are being met

• Maintain accurate client records, keeping track of any contract updates and renewals

• Prepare the renewal letters, quotations, and other client notifications

• Evaluate usage and complete the true-up requirements

Qualifications

Qualifications

• 2 years experience in a Sales, Renewal, or Account Manager role at a SaaS company or equivalent

• Strong client-facing communication skills- must be able to negotiate and problem solve

• Great attention to detail and strategic thinker

• Aptitude for sales, strong analytical skills

• Experience in procurement and/or contract management an asset

• Results-driven, self-motivated, proactive

• Make well-informed decisions with minimal oversight

• Familiarity with Salesforce or similar CRM

Additional Information

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment