Job Description

Reno Staffing is looking for a Member Advocates for a Call Center in the South Reno Area!

This is a temp to hire position and there is a pay increase and benefits offered when hired on after the first month. Applicants with long customer service experience and computer literate are encouraged to apply.

SHIFT: 8 hr shift Mon-Fri and Sat. PAY: $15/hr Pay differential for Bilingual Spanish or Canadian French. LOCATION: Reno NV. 89521 SUMMARY:   The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment.

Ideal candidates will have some customer service experience, have close to perfect attendance, have computer knowledge and have a great attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES:   Other duties may be assigned.

• Handles both incoming and outgoing calls in a Contact center environment
•  Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management
•  Establishes positive rapport with members
•  Maintains detailed records of Dealer and Member communications in database and/or shared systems as required
•  Proficient in working various ancillary projects Continually reviews informational material
•  Clearly communicates all Auto Programs including Promotions and Special Offers to members
•  May conduct trainings to dealers on promotions and special offers
•  May conduct post-purchase promotions surveys with members
•  Adheres to all established policies and procedures
•  May be required to work Contact Center Filter

COMPETENCY:  To perform the job successfully, an individual should demonstrate the following competencies:

• Superior written and verbal communication skills
• Positive Attitude
•  Solid work ethic
•  Proficient in MS Office (Word, Excel and Outlook)
•  Ability to learn quickly
•  Excellent Comprehension skills
•  Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above
•  Must type a minimum of 35 wpm
•  Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)

A resume and an interview are required to be considered for this position.

If you feel like this is a job for you, please apply through this job posting. Questions? Give us a call at (775) 356-1137 and one of our helpful and friendly Recruiters will help you get to work!

To ensure the health and safety of everyone, we follow State of Nevada's Covid-19 recommendations. Face coverings are required of all staff and applicants, but we promise we have a smile underneath them.

Appointments are strongly encouraged to ensure adequate social distancing. We appreciate your cooperation.

Reno Staffing is open (Monday – Friday 9:00am – 4:00pm) via phone (775) 356-1137, email info@renostaffing.com, text message (775)453-4691.

We are located at: Reno Staffing, 4690 Longley Lane, Suite 23, Reno, NV 89502

Reno Staffing is an equal opportunity employer.

We look forward to meeting you!