Job Description

JOB SUMMARY:

This position is a valued member to the sales team, tracking sales leads, coordinating quotes, and providing internal customer service. This position assists the sales team in gaining and keeping customers through verifying product inventory is accurate. The Sales Support Associate performs a wide range of administrative tasks to support the sales department. This position is also responsible for verifying the accuracy of inventory for the sales team prior to order confirmation.

SUPERVISORY RESPONSIBILITIES:

• None

DUTIES/RESPONSIBILITIES:

• Follow up on orders and verify accuracy of orders prior to shipping.
• Facilitate the order approval process.
• Provide frequent inventory updates and customer updates to the sales team.
• Keeps accurate records of inventory and verifies inventory stock, prior to confirming a sale.
• Compile reports for management, ex: using records of sales targets and actual figures.
• Answering customer phone calls and or returning customer phone calls for the sales team.
• Arranges sales appointments and follows up on sales appointments.
• Coordinates with the China team on lead times of products.
• Provides information to the sales team and leadership team on inventory control issues and product issues.
• Creates and processes sales orders for the sales team and coordinates with the warehouse team.
• Work collaboratively with the Sales Team, Logistics and Accounting.
• Perform other duties and responsibilities as assigned.

REQUIRED SKILLS/ABILITIES:

• Inventory control background a plus.

• Inside sales; B2B background a plus

• Strong customer services and problem-solving skills.

• Excellent verbal and written communication skills.

• Excellent phone etiquette

• Administrative background, including proficiency in Excel and Microsoft Word.

• Willingness to learn and become part of a collaborative team.

• Ability to learn about Renogy's products.

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EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; Associate degree preferred.

• At least 2-years of related experience.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 25 pounds at a time.