Benefits:

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Please consider the DISTANCE by Google mapping our office of The Woodlands prior to submitting your application. Our zip code is 77380.

Location: Neville Foot and Ankle Centers , The Woodlands

Responsibilities:

Supervises all front desk staff, provides training, direction, and partners with the Site Operations Manager on conducting performance evaluations for direct reports.

Uses excellent judgment, discretion, and leadership abilities to resolve patient-related problems and/or employee conflicts.

Manage time off requests and ensures adequate staffing at all times, and partners with other department leads as needed to coordinate coverage.

Maintains current knowledge of all matters related to clinical operations, including (but not limited to) managed care, patient billing, confidentiality protocols, and disseminates information to staff on a regular and timely basis, providing training in these areas to newly hired staff and serving as a resource and facilitator for ongoing training to existing staff.

Assists the Practice Manager with assign workload and schedules for all front desk staff.

Prepare patients 'daily co-payments and balances for processing to the Accounting Department, and reconciles cash drawer, according to procedures.

Conducts and facilitates regular meetings with Reception and Financial Screening staff to provide efficient flow of information and enhance to evaluate organizational procedures and workflows.

Assisting with internal and external audits related to registration, billing, and manage care plans.

Maintaining an accurate office supply inventory and ordering as needed.

Reports all patient complaints, including those resolved to Supervisor and the Compliance Department.

Ensures that the provider schedules are entered accurately into EClinical works allowing the clinic to serve our patients.

Attends and participates in all appropriate staff meetings, work groups, etc., as directed, including external meetings as required.

Ability to engage with staff, motivate, and create a positive environment.

Manage all incoming mail/deliveries and process accordingly.

Performs other duties as required and directed by supervisor

Requirements

High school graduate or G.E.D required.

Minimum two- years of experience working in customer service required and preferably within a clinical setting.

Previous experience performing supervisory duties in a health care setting, or comparable equivalent strongly preferred

Qualifications:

Demonstrated ability to provide leadership to staff and to build the trust and respect of patients and staff.

Accurate and excellent attention to detail.

Excellent verbal and written communication skills.

Ability to work both independently and as a team member.

Resourceful; able to learn details related to manage care, insurance, patient charges, eligibility, etc., and to find appropriate answers when not already known.

Able to use independent judgment and discretion to resolve patient and employee complaints quickly and effectively.

Highly ethical to preserve client confidentiality.

Able to meet the Service Excellence Standards of Neville Foot and Ankle Centers.

Ability to be proactive and take initiative, delegate, and take full responsibilities for department’s operations.

Ability to travel to designated locations as required by supervisor.

Minimum of 3 years is REQUIRED

Podiatry/Orthopedic and Eclinical Works experience a plus