Benefits:

401(k)

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Essential Basic Requirements:

At least 2 years of experience as a Rental Agent / Office Administrator

Ability to communicate both verbally and in writing with customers and residents

Completely computer literate, including Microsoft Office, Excel, AppFolio, and other various operational programs

Strong communication and customer service skills (in-person, phone, and written)

Detail-oriented with excellent organizational and multitasking abilities

Ability to handle sensitive information with professionalism and confidentiality

Comfortable conducting property tours and interacting with prospective residents

Basic understanding of leasing documents, Fair Housing laws, and application procedures

Ability to work independently and/or as part of a team in a fast-paced environment

Reliable transportation and a valid driver’s license for property tours that are off-site

Job Duties and Responsibilities:

General Operations

Market Surveys

Greet and assist prospective residents in person, over the phone, and/or via email.

Conduct property tours, highlighting available homes and community features.

Process leasing applications and ensure all documentation is complete and compliant with community guidelines.

Maintain accurate leasing records and notes in software platforms such as AppFolio.

Stay informed on rental rates, availability, lease terms, and community policies.

Monitor lease renewals, distribute renewal notices, and follow up as needed.

Assist with tenant screening processes as implemented by supporting staff.

Coordinate and oversee move-ins and move-outs, ensuring smooth transitions and professional experiences.

Conduct periodic inspections for move-in/move-out processes and maintain related documentation.

Review notices to vacate to determine reasons for move-outs and manage related records

Assist in issuing and monitoring necessary notices, including those for late payments, evictions, and returned payments.

Respond promptly to resident inquiries, concerns, and maintenance requests.

Support collections by making payment reminder calls, issuing late notices, and arranging payment plans.

Monitor and manage inventory for Park Homes, Rentals, and Maintenance Work Order status.

Participate in marketing and outreach activities to attract new residents.

Provide general administrative support, including data entry, filing, and report preparation.