NOTE: THIS POSITION'S HOURS ARE UNITED STATES CENTRAL TIME, 8AM - 5PM, OR 3PM TO MIDNIGHT SOUTH AFRICA TIME. THIS POSITION IS HYBRID AND CANDIDATES MUST BE ABLE TO COMMUTE TO OUR WORKSPACE IN DOWNTOWN CAPETOWN SEVERAL TIMES A WEEK TO WORK WITH OTHER TEAM MEMBERS BETWEEN 3PM - 7PM SAT.

ABOUT REP DATA

Rep Data (www.repdata.com) is a US-based company that consists of a group of experienced market research industry veterans looking to revolutionize the survey data and sampling process. Our clients include the world’s top management consultancies, market research agencies, and brands. Our mission is to make our clients’ research process easier and to be a reliable, repeatable data collection partner. For life! Rep Data is 40+ employees strong, and we are expected to double in the next year. We now have a South Africa entity and several full time employees in Capetown, South Africa, and we are looking to expand the team. 

WHAT YOU WILL DO

The Sales and Project Management Administrative Support Specialist (known in our company as Client Service Associate, or CSA) supports internal team members to accomplish the mission of the company. The CSA will enable the Sales and Client Experience teams to surpass client expectations by providing valuable support. The CSA is an organized, detail-oriented individual with the ability to successfully support multiple project tasks in a fast-paced, rapidly changing environment. The CSA is on the Client Services team, currently 7 strong and across 3 countries.

In this role, you will:

• Use multiple software platforms to accept and process support requests

• Assist Project Consultants with project setup, link testing, daily status reports, fielding recommendations, send supplier updates, DIY sample management, and reconciliation

• Enter bids from the Sales team into Salesforce with all necessary information

• Liaise with suppliers to gather information for quotes and support projects in field

• Use proprietary tools to accurately estimate pricing and feasibility 

• Provide prompt, proactive, and consultative task management

• Clearly and effectively communicates project metrics, timelines, and potential challenges to internal clients via email, Slack, and online video meetings

REQUIREMENTS

• Bachelor's degree and/or equivalent experience required

• Proficiency in Microsoft Excel required, advanced proficiency preferred

• Strong communication skills in English language required, both written and verbal

• Experience in quantitative market research, or project management preferred

Knowledge of DIY sampling platforms is a plus

Must be located in commuting distance to our South Africa office in Cape Town

Fibre connection with minimum of 20 Mbps speed required. Company will provide a CPU for your router and fiber box 

Attributes:

• Technical aptitude and comfort learning new software programs

• Positive attitude and focus on building trusting relationships 

• Takes pride in their work, is organized and detail-oriented

• Always strives to deliver results by being solution-oriented and a team player

• Is flexible and embraces change to help make the business successful

WHAT WE OFFER

• Competitive base salary, plus opportunity for quarterly bonus program based on company and individual performance

• Employer-provided health stipend

• Paid time off and paid holidays

• Company-provided computer

THE HIRING PROCESS

We are excited to get to know you! Here is a sneak peak at the hiring process for this role.

1. Submit application (cover letters are required)

2. Screen with Human Resources

3. Assessments: Internet speed check, excel assessment, written skills assessment (<1 hr)

4. Hiring manager interview 

5. Team panel interview

6. References and background check

7. Offer made