Repair Department Coordinator – Keep Our Operations Flowing Smoothly!

Location: 5190 Towles Road, Hollywood, SC 29449 (In-Office, Local Candidates Only)
Wage: Hourly: $23-$26 per hour
Schedule: Monday – Friday, 7 AM – 5 PM

Do you love keeping things organized, solving problems, and providing outstanding customer service? Aqua Blue Pools is looking for a Repair Department Coordinator to be the operation hub of our repair division! If you're a pro at multitasking, thrive in a fast-paced environment, and enjoy working with a team that values both hard work and fun, this could be the perfect opportunity for you!

Why Join Aqua Blue Pools?

At Aqua Blue Pools , our values define how we work and how we treat our customers and teammates:

Optimism Drives Us – We tackle challenges with a can-do attitude and always find a way to deliver exceptional service.
Integrity is Key – We do what's right, follow through on promises, and build trust with every interaction.
Reliable & Trustworthy Results – We set high standards and make sure our service meets them every time.
Customer-first Mentality – Our goal is to not just meet expectations but to exceed them!
Ownership & Initiative – We take responsibility, solve problems proactively, and always step up when needed.
Diversity of Thought – Different perspectives make us better, and we embrace collaboration in everything we do.
Resilience Fuels Success – We adapt, work hard, and get the job done—no matter what challenges come our way.

What You'll Do (Your Day-to-Day)

As a Repair Department Coordinator , you'll be the go-to person for keeping our service operations smooth and efficient. Your key responsibilities include:

Scheduling & Coordination

• Manage repair schedules and ensure appointments are set based on technician availability and customer needs.
• Keep our scheduling system updated with accurate, real-time information.
• Communicate with field technicians to ensure work orders are completed on time and rescheduled as needed.

Customer Communication & Problem Solving

• Serve as a point of contact for customers—providing updates, answering questions, and resolving any concerns.
• Keep customers informed about scheduling, invoices, and service progress.
• Notify customers of any changes, ensuring clear expectations for timelines and costs.

Repair Orders & Invoicing

• Create and manage repair work orders , ensuring all details are properly documented.
• Generate accurate invoices for completed jobs and work with accounting to resolve any discrepancies.
• Track open work orders and follow up on any incomplete tasks to ensure nothing slips through the cracks.

Inventory Management

• Reconcile truck inventory for repair technicians, ensuring stock levels remain within acceptable thresholds.
• Monitor the use of parts and tools, coordinating restocking as needed.

Performance & Quality Control

• Track key performance indicators ( KPIs ) such as service completion rates and rescheduled work orders.
• Support technicians in closing out work orders and planning for the next day.
• Ensure that all work is documented correctly and efficiently.

What We're Looking For

✔ Customer service superstar with a passion for problem-solving and organization.
✔ Strong communicator: Excellent phone skills, active listening, and clear email correspondence.
✔ Tech-savvy: Comfortable using Microsoft Outlook, Word, Excel, and service scheduling software.
✔ Master multitasker: Able to juggle scheduling, invoicing, and customer interactions like a pro.
✔ Detail-oriented & highly organized: You'll be managing a lot of moving parts, so accuracy is key.
✔ Team player with a positive attitude : Our culture is all about collaboration and mutual support.
✔ Thrives in a fast-paced environment : Able to stay calm, efficient, and friendly even when things get busy.

What We Offer

Health, vision, and dental insurance for employees (post-90 days).
401(k) with employer match to help you plan for the future.
Paid time off & holidays so you can recharge and relax.
Maternity & paternity leave options—because family matters.
A supportive, professional, and fun work environment where you'll feel valued and appreciated.

Ready to Dive In?

If you're ready to join a dynamic, customer-focused team and help Aqua Blue Pools deliver top-tier service with a splash of fun , we want to hear from you! Apply today and take the next step in your career with Aqua Blue Pools!

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Join Aqua Blue Pools—where teamwork meets opportunity, and work feels like a day at the pool!