Job Description

JOB DESCRIPTION

We are looking for attentive customer service analysts to join our team. Customer service analysts are responsible for determining the quality of products, customer service, and store environments while posing as ordinary customers. You will also be required to submit reports on your findings in a timely manner.

To be successful as a customer service , you should be able to masquerade as a regular customer while remaining detail oriented. Ultimately, top-notch mystery shoppers will possess excellent communication and memorization skills, and the ability to remain impartial at all times.

CUSTOMER SERVICE ANALYST RESPONSIBILITIES:

• Traveling to assigned store locations.
• Remaining discreet while you pose as a regular customer.
• Interacting with employees over the phone and in person to gauge customer service.
• Inspecting the store's environment to detect possible concerns and areas for improvement.
• Completing and submitting a written report detailing the shopping experience after each store visit.
• Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
• Logging hours worked.
• Storing copies of completed assignments.
• Some assignments involve taking customer surveys over the phone

CUSTOMER SERVICE ANALYST REQUIREMENTS:

• High school diploma or equivalent.
• Own, reliable transport.
• Excellent verbal and written communication.
• At least minimal computer skills.
• Outstanding memorization abilities.
• Organized, flexible disposition.
• Attentive to detail.
• Ability to conduct duties discreetly and impartially.

If you think you possess these qualities and want to make some extra money we want to hear from you.

Company Description

Our goal at Repeat Customers, LLC is to make all of your customers repeat customers. We analyze a business’s overall customer experience and suggest changes to increase repeat customer sales. We tap deep into what your customers need.