Job Description

We are seeking an up and coming IT professional with 2-5 years’ experience in IT support and administration looking to broaden their experience. Responsibilities of the position include working with the IT team to provide general IT support to Repligen’s growing worldwide employee base, taking a leading role in IT projects from conception, through implementation, and training, as well as other IT related initiatives as assigned.

• Front-line team member for employee IT support requests
• Manages IT support request ticket queue
• Ensures timely completion, follow-up, and documentation of all support requests
• Work with or escalate issues to other IT team members as appropriate for resolution
• Diagnosing and resolving hardware/software problems
• Helping employees best use technology at their disposal either by following company best practice or proposing new processes
• New employee onboarding including setup and employee IT orientation
• Author and conduct monthly IT training session for interested employees
• Support and own parts of the enterprise environment as assigned within the global IT department
• Support hardware peripherals such as printers, copiers, scanners by resolving issues or escalating to vendors when appropriate
• Maintains conference room AV equipment
• Procure computer equipment as directed
• Researches, tests, and implements new software and hardware while supporting and integrating existing legacy systems
• Interprets business needs into functional requirements and project specifications
• Experience working with consultants or vendors to drive and oversee project implementation
• Recognizes areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies
• Develops and maintains IT systems documentation and procedures
• May require occasional work outside of normal business hours

Company Description

Inspiring advances in bioprocessing, Repligen is a leader in bioprocess filtration, pre-packed chromatography and Protein A ligands development. Propelled by a culture of innovation and collaboration, and with a focus on cost and process efficiencies, our people and our technologies help meet critical bioproduction demands worldwide. Named one of the fastest growing biotech companies in the USA, Repligen is headquartered in Waltham, Massachusetts with major manufacturing sites in Massachusetts, California, Sweden, and Germany. This job is located at our CA site in Rancho Dominguez. Repligen offers the broadest range of hollow fiber and flat sheet filtration technologies for cell culture and purification, featuring XCell® ATF Systems, Spectrum® KrosFlo TFF Filters and Systems and TangenX® Flat Sheet TFF Cassettes. As the expert in pre-packed chromatography technology, Repligen offers OPUS® Pre-packed Columns with unparalleled flexibility and scalability from bench- to production-scale. Since 1985, Protein A affinity ligands manufactured by Repligen have been routinely used to purify most of the world’s monoclonal antibodies.