Job Description

The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.

1. Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork
2. Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective
3. Assist the credit department to prepare for and resolve customer issues
4. Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.
5. Collaborate with sales team to identify business opportunities
6. Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues
7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
8. Ensure all activities are in compliance with rules, regulations, policies, and procedures
9. Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Minimum 1 year of corporate customer support work experience preferred
• Bilingual in Spanish

Specialized Knowledge

• Intermediate Microsoft Office skills
• Experience with a CRM (preferred Salesforce), PRS leads and other company software preferred
• Ability to gain knowledge of fuel and trucking industry
• Ability to gain knowledge of company products and offerings

Competencies

• Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phone
• Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
• Strong organizational skills with attention to detail
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem-solve, and complete projects.
• Ability to quickly learn new technology and use technology in all areas related to the role
• Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Excellent customer service skills with the ability to influence others and solve problems

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
• Onsite Gym
• Onsite Cafeteria
• All your information will be kept confidential according to EEO guidelines