Job Description

Role: CALL CENTER AGENT

Location: Mesa, AZ (Remote till COVID)

Duration: Fulltime

Interview Mode: Skype/Telephonic 

Rate: $15.50/hr on w2

JOB RESPONSIBILITIES

EXPERIENCE AND SKILLS

•           0 to 2 years of customer service experience. Experience with a ride-sharing service/car company preferred.

•           Basic technical troubleshooting knowledge

•           Experience/Knowledge of answering incoming ride-related phone calls

•           Ability to coordinate and work with emergency response teams for emergency based assistance

•           Advise customers/riders of troubleshooting steps regarding ride bookings & payment assistance

ROLE & RESPONSIBILITIES

•           Provide guidance and support to our drivers via phone, chat, and email

•           Compose thoughtful, concise messages that align with a voice across all channels

•           Monitor rider interactions through visual and audio prompts in our internal tools

•           Escalate issues that arise while troubleshooting to Team Leads

•           Monitor user interactions and prioritize inquiries through our internal CRM system

•           Maintain up to date knowledge of self-driving technology, our service, and M

•           Messaging by completing new training and knowledge checks in a timely manner

•           Work in time-sensitive situations under pressure in a user-focused environment

•           Meet internal metrics such as quality, performance SLAs, and shift adherence

Regards,

Rahul Yadav (408) 560-3956 rahul@reqroute.com HTTP://REQROUTE.CATSONE.COM/CAREERS/INDEX.PHP (CLICK TO SEE MOST CURRENT OPENINGS)