Job Description

Role: WFH CSR Location: Phoenix AZ-Remote Duration: 12+ Months Rate: $15/hr on w2 HIRING PROCESS: WEBX/PHONE INTERVIEW ONBOARDING PROCESS: PAPERWORK + BGC+ DT NOTE: VIRTUAL WORK(100% REMOTE), LAPTOP WILL BE PROVIDED BY COMPANY FOR WORK.

1. High-speed Internet (mandatory)
2. Basic computer navigation
3. Open to shifts/schedules
4. Work from home but come to collect equipment if need
5. No time-off during training (first couple of months)

Requirements

• High school diploma or equivalent
• PC proficiency to include Microsoft Excel, Word, and Outlook
• Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays.
• At least some Customer Service/Call Center experience
• Healthcare call center exp will be given higher preference

AGENT RESPONSIBILITIES:

• CSR is Responsible for answering inbound calls for 8 hours a day
• Provide exceptional service with an emphasis on first call resolution, the call center Agent will be ready to address and answer any question regarding member’s health insurance with a high level of professionalism, accuracy and attention to detail
• CSR’s will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns

Regards,

Rahul Yadav (408) 560-3956 rahul@reqroute.com HTTP://REQROUTE.CATSONE.COM/CAREERS/INDEX.PHP (CLICK TO SEE MOST CURRENT OPENINGS)