Job Title: Office Administrative Assistant

Job Description: We are seeking a highly organized and customer-focused Administrative Assistant to join our team. The primary role of this position is to manage phone calls and provide exceptional customer service to our clients. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle a variety of administrative tasks efficiently.

Responsibilities:

1. Answering Phones:

• Greet and assist callers in a professional and friendly manner.
• Direct calls to the appropriate personnel or department.
• Take detailed messages and ensure they are delivered promptly.

2. Customer Service:

• Provide exceptional customer service by addressing inquiries and resolving customer issues.
• Maintain a positive and helpful attitude when assisting clients.
• Keep records of customer interactions and transactions.

3. Administrative Support:

• Assist in general administrative tasks, such as filing, data entry, and photocopying.
• Schedule appointments and meetings as requested.
• Maintain and update office documents and databases.

4. Front Desk Management:

• Welcome visitors and ensure they sign in and receive assistance.
• Manage incoming and outgoing mail and packages.
• Keep the reception area clean and organized.

5. Office Coordination:

• Coordinate with other staff members to ensure smooth office operations.
• Order and maintain office supplies.
• Assist in organizing office events or meetings.

Skills and Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Proven experience in an office administrative or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using office software, including Google (Drive, Docs, Sheets, Gmail).
• Pleasant and professional phone etiquette.
• Ability to remain calm under pressure and handle challenging situations with tact.
• Attention to detail and accuracy in data entry and record-keeping.
• Strong interpersonal skills and the ability to work effectively in a team.
• Dependable, punctual, and a strong work ethic.
• Knowledge of office equipment, such as computers and printers.

Working Conditions:

• This position typically operates in a professional office environment.
• Regular office hours, with occasional flexibility based on business needs.
• May require sitting for extended periods and occasional lifting of office supplies.

If you are a dedicated and customer-oriented professional with strong administrative skills, we encourage you to apply for this Office Administrative Assistant position. Join our team and contribute to our commitment to providing excellent customer service and efficient office operations.