Rescue Mission Ministries "Helping Hurting People in Jesus' Name"JOB SUMMARYThe Reception Area is the front door to the Rescue Mission for guests, donors, volunteers, staff and the general public. The Receptionist represents the Rescue Mission, the spirit of the organization’s mission statement, and serves as the host or hostess of the Mission. This position reports to the Reception Team Leader.QUALIFICATIONS

Evidence of positive Christian witness and lifestyle as referenced in the lifestyle covenant.

Patient and loving attitude when dealing with the public.

Friendly demeanor, pleasant yet professional telephone manner.

Strong verbal communication skills.

Neat, clean, professional appearance.

Basic keyboarding skills.

Basic knowledge of Microsoft Office word processing and spreadsheet programs (database experience helpful).

Ability to learn new software programs.

Ability to multi-task (deal well with interruptions) and strong organizational skills.

A personality attentive to detail and accuracy.

Ability to lift up to 20 pounds.

The mobility to move within the building and between buildings.

Willingness to work nights and weekends as needed

JOB DUTIES

Maintain knowledge of and follow through with the policies and procedures as outlined in the “Front Desk Manual”.

Greet persons as they enter the lobby and direct them to the appropriate destination.

Answer telephones, transferring the caller to the appropriate party or take and relay messages via email.

Accept donations (monetary and goods) and provide receipts (use receipt book for cash and green Thrift Store brochure for goods). Always collect donor information (name, address, phone and email).

Update daily message board using PowerPoint.

Sort and deliver mail.

Sign for UPS and FedEx packages. Contact the appropriate person and have them pick the packages up promptly (to keep the lobby neat). The person picking up the package will need to sign for it as well.

Assist in processing donations, verifying and updating Donor Quest database.

Receive financial deposits from shelter guest and program participants, issuing receipts to guest and entering date, name, amount and reason for deposit in spreadsheet.

Register community and shelter guests for Thrift Store and/or Manna Ministry Vouchers.

Keep lobby area neat and organized by having donated items removed as soon as possible. If Thrift Store is unable to pick up timely, reception volunteers, Goodwill workers, etc. can assist.

Serve as dispatcher for donation pickups. Second Shift will call the night prior to confirm donation.

Coordinate transports for clinic appointments, shelters guests, and Recovery program. Maintain calendar and organize the transporter for the day. Keep transport van log books in good condition (sheets in place, etc.) and turn in to Admin at end of each month.

Coordinate schedule for 460 Thrift transport for shelter guests as requested by case management.

Make guest, staff and volunteer nametags as requested.

Respond to inquiries advising of resources when the Rescue Mission cannot meet the needs. Keep list of resources up to date.

Must pass driving test to do transports.

Maintain Van Reservations calendar.

Attend Reception Team Meetings.

BUSINESS HOURSSunday - Saturday07:00 AM - 07:00 PM, ESTCompensation: $14.00 per hour

We are a faith-based, equal opportunity employer.The Rescue Mission is a drug-free workplace.