Who We Are:

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non-profit, faith based, equal opportunity employer.

Reception serves as a Receptionist and is the front door to the Rescue Mission for guests, donors, volunteers, team members and the community-at-large. Represents the spirit of the organization’s mission statement and serves as the coordinator of multiple reception duties. Takes on additional responsibilities to support the Reception Team with the guidance of the Director of Guest Development.

Reports to: Director of Guest Development

Hours of Availability:

Part Time with Flexible schedule between 7am –7pm;

Locations:

Rescue Mission Main Building

402 4th Street, SE

Roanoke, VA 24013

Compensation: $14.00

Our Team Members should exhibit the following:

· Possess a sincere love of Christ and maintain a Christian walk that is evident of that love. Individual must be willing to adhere to The Rescue Mission of Roanoke’s Statement of Faith.

· Demonstrates a genuine interest in the safety and well-being of our guests and team members.

· Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.

· Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.

· Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.

· Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.

· Ambitious to exceed expectations.

Job Specific Qualifications:

· Professional, friendly, patient, and attentive to details and accuracy

· Pleasant telephone etiquette

· Basic keyboarding skills to include Microsoft Office and database experience helpful

· Ability to operate in a confidential setting

· Ability to learn multi line telephone system

· Ability to learn new software programs

· Ability to work weekends as scheduled; fill-in as needed

Career Summary (not all-inclusive list):

Receptionist maintains the knowledge of and follow through with the policies and procedures as outlined in the Front Desk Manual. Ensures all polices and procedures are communicated to the Reception Team as updates occur. With the assistance of the Director, prepares team schedules, prayer calendar, attend company meetings, and provides a team environment and promotes the development of others.

Receptionist duties include answering/transferring phone calls, greeting customers, voucher and donations processing, transportation assistance, active engagement with volunteers.

All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. Expectation is to complete these assignments as requested.

Physical demands essential to performing the job duties of this position (not an all-inclusivelist).

Consistently - Communicating with others to exchange information; verbally and/or electronically

Prolonged computer use; computer screen exposure

Prolonged periods of sitting and/or standing (80%)

Frequent moving around to accomplish a task

Lift up to 30 pounds; not typically repetitive

Temperatures may vary depending on activity/events; indoor/outdoor exposure

Noise levels may vary depending on activity/event and/or location

Occasional exposure to cleaning general chemicals

The Rescue Mission of Roanoke is a drug and tobacco-free workplace.

We look forward to reviewing your qualifications!