Research & Development Specialist
Full-Time | Monday–Friday | $25–$30/Hour After Probationary Period | Career Advancement
Build Your Future with Northeastern Appliance Service
Northeastern Appliance Service is a Factory Certified Service Provider and Premier Partner for Sub-Zero, Wolf, and Cove appliances. We serve customers throughout the Hudson Valley, the Bronx, Brooklyn, and western Connecticut.
We are seeking a curious, creative, and analytical Research & Development Specialist to improve our technical knowledge, develop innovative solutions, and elevate the customer experience.
This role combines research, problem-solving, and creative thinking. You'll explore ways to improve our service processes while developing thoughtful, personalized experiences that leave lasting impressions on our customers.
Our goal is to go beyond fixing appliances. We want to create exceptional experiences and lasting memories that make customers feel valued long after the service visit.
Industry experience is not required. We value creativity, critical thinking, attention to detail, initiative, and a willingness to learn.
What We Offer
$25–$30 per hour following successful completion of the probationary period
Health insurance and 401(k) with company matching
Paid vacation, holidays, and sick time
Hands-on training and professional development
Opportunities to develop and implement new ideas
Exposure to technical research, customer experience design, and business innovation
Career advancement within a growing company
Key Responsibilities
Research & Technical Development
Research Sub-Zero, Wolf, and Cove appliances, technical specifications, and troubleshooting procedures.
Analyze service histories and recurring issues to identify patterns and solutions.
Develop technical resources and improve diagnostic procedures.
Organize research into practical tools that improve service quality and efficiency.
Customer Experience & Innovation
Research and develop creative ways to elevate the customer experience at every touchpoint.
Design thoughtful, personalized experiences that create lasting, positive memories for customers.
Identify opportunities to exceed expectations through small details, personalized gestures, and innovative service concepts.
Study customer feedback and service trends to identify opportunities for improvement.
Develop initiatives that differentiate Northeastern Appliance Service and strengthen customer loyalty.
Collaborate with leadership and the service team to turn creative ideas into practical, measurable improvements.
Who We're Looking For
Curious, creative, analytical, and detail-oriented.
Strong research, critical-thinking, and problem-solving skills.
Able to think outside the box and turn ideas into action.
Interested in customer psychology, experience design, and innovation.
Comfortable working with technical information, data, and digital tools.
Proactive, dependable, and capable of working independently.
A degree or relevant coursework in engineering, business, marketing, psychology, design, technology, or a related field is preferred. Experience in research, customer experience, creative development, or data analysis is a plus.
Career Growth
This position offers opportunities to develop expertise in technical research, customer experience innovation, and process improvement. As the company grows, you may take ownership of new initiatives that shape how we serve customers and differentiate our business.
Position Details
Job Type: Full-time Schedule: Monday–Friday, 8:00 AM–5:00 PM Location: Peekskill, NY 10566 — In person Compensation: $25–$30/hour following successful completion of the probationary period. Initial compensation and probationary terms will be discussed during the hiring process.
If you're someone who loves researching, creating, solving problems, and finding ways to make ordinary interactions extraordinary, we'd love to hear from you!