Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

About the Role:

Sentinel Limousine Inc Ltd is looking for a motivated and detail-oriented Reservationist / Dispatcher / Travel Counselor to join our team in Warwick, RI. This dynamic role puts you at the heart of our operations, ensuring every client enjoys a seamless, first-class transportation experience from booking to arrival.

Responsibilities:

Handle inbound reservation requests via phone, email, and online booking platforms

Coordinate and dispatch drivers efficiently to meet scheduling demands and client expectations

Serve as a travel counselor by advising clients on transportation options, routes, and services

Monitor real-time flight arrivals, delays, and schedule changes to adjust dispatching accordingly

Maintain accurate trip logs, client records, and reservation databases

Communicate proactively with drivers and clients to ensure on-time performance

Resolve scheduling conflicts, last-minute changes, and customer concerns with professionalism

Requirements:

Prior experience in dispatching, reservations, customer service, or transportation coordination preferred

Strong multitasking and organizational skills in a fast-paced environment

Excellent verbal and written communication skills

Proficiency with scheduling software, booking systems, or similar dispatch tools

Familiarity with the Warwick, RI area and surrounding regions is a plus

Ability to work flexible hours, including evenings, weekends, and holidays

Professional, calm demeanor with a strong commitment to customer satisfaction

About Us:

Sentinel Limousine Inc Ltd has been a trusted name in premium ground transportation serving the Warwick, RI area and beyond. Our clients choose us for our reliability, professionalism, and white-glove service — and our team members thrive in a supportive environment where their contributions truly make a difference every day.