Job Description

We are seeking a reliable and service-focused Reservations Agent to join our team in New Orleans. This role is essential in managing reservations accurately, assisting clients with inquiries, and ensuring a smooth booking experience. The ideal candidate is organized, communicative, and comfortable working in a fast-paced environment while maintaining a high standard of professionalism.

Responsibilities

• Handle incoming reservation requests via phone, email, or internal systems

• Accurately process bookings, modifications, and cancellations

• Provide clear and professional information regarding availability, policies, and services

• Maintain updated and accurate reservation records

• Coordinate with internal teams to ensure booking accuracy and customer satisfaction

• Resolve basic customer concerns in a timely and professional manner

• Follow company procedures and quality standards consistently

Qualifications

• Strong communication and interpersonal skills

• Excellent attention to detail and organizational abilities

• Ability to multitask and manage time effectively

• Professional demeanor and customer-oriented mindset

• Basic computer proficiency and ability to learn reservation systems

• Reliable, punctual, and able to work independently or as part of a team

Additional Information

• Competitive salary ($47,000 – $51,000 annually)

• Opportunities for professional growth and career advancement

• Skill development through ongoing training and support

• Stable, full-time position in a professional work environment

• Supportive team culture focused on collaboration and success