Job Description

Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences.

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
• Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

*Remote only for FL, GA, NC, PA, SC, TN, VA

Pay $18 / hour

Additional Benefits:

• Free Parking
• Free Team Member Cafeteria
• Holiday Pay
• Team Member Stay Program
• 50% off F&B + Spa

Qualifications

• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• High attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Professional demeanor and customer-focused mindset
• Basic proficiency with computer systems and booking platforms
• Strong problem-solving skills and adaptability

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Supportive and structured work environment
• Skill development and ongoing training
• Stable full-time position within a growing organization