Job Description

Reservation Agent

You represent Sofitel Washington D.C. Lafayette Square with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times.

What you will be doing:

Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following: ****

• Consistently offer professional, friendly and engaging service in all interactions
• You maintain a perpetual presence for the meeting planner by remaining attentive and answering client questions in a professional and warm manner
• You update reservations including cancellations, rescheduling and shortening length of stay requests received by phone, fax or email in accordance with Sofitel Washington D.C. Lafayette Square group reservation policies
• You set-up proper billing accounts according to accounting policies.
• You ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities when applicable
• You respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
• You liaise with Sales and other departments as required
• You provide reservation and pick up reports upon request
• Other duties as assigned

Qualifications

Your experience and skills include:

• Customer Service experience required; Must possess outstanding guest services skills, sophisticated verbal & written communication skills
• Computer literate in Microsoft Windows/Microsoft Excel applications preferred
• OPERA PMS experience preferred
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable

Additional Information

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.