Job Description

Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter rooming lists while ensuring accuracy, as required
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
• Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner

Qualifications

• Previous customer related experience required
• Previous Property Manager System (Opera) experience preferred
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.